Terms & Conditions of Sale

Terms & Conditions of Sale


Order and Sale

You order and agree to buy, and we agree to sell, the Goods at the Price, subject to these terms and conditions.

Products which are not standard and are therefore specifically ordered for you or fabricated  for you must be paid for in full( unless agreed otherwise) before the order/fabrication will be processed and cannot be cancelled after the order/fabrication process has started

Every effort is made to accurately show the colours of the natural stones. Each tile is unique and as such there may be variations in colour and texture. Once the tiles have been installed they will be deemed to be accepted and we cannot be held responsible for any colour or shading variations.

(We strongly recommend that you order a minimum of 10% extra tiles for damages e.g.in transit, site handling and cut wastages, as per industry norm for the tiling industry. At least 15% extra should be ordered if your room is an awkward shape.We recommend that you keep several extra tiles as spares in case of accidents or future renovation work.)



All sizes and thickness quoted are nominal and in millimeters, there may be variations in size and thickness

  • All Prices are quoted per m2 unless otherwise stated.
  • All prices are quoted ex-vat and are subject to VAT at the prevailing rate.
  • All prices are quoted ex-warehouse.
  • We are able to organise deliveries on the customers behalf subject to the following conditions:
  1. Deliveries to Main land UK are subject to the area post code, for all other areas please enquire. All delivery charges are subject to VAT at the current rate.
  2. All deliveries are “kerbside” and will be made to the nearest practical point of access to the property on the road.
  3. All Deliveries will be made using a lorry with tail lift and pallet truck. These tail lifts can only drop onto solid level floors.

Customers with properties on a slope must advise us of this fact as alternative delivery arrangements may be necessary as tail lift can only drop onto solid level floors (this may incur additional delivery costs). Customers with gravel drives please be advised that delivery can only be made to the nearest solid level surface (not sloped) outside the property.

Damage during Transit:

Goods must be inspected upon delivery. If there is visible damage, you must mark ‘Damaged’ on the delivery note and nothing else. Customers must inform us immediately if any of their goods have been damaged during haulage. We will organise replacements immediately as long as they have been signed for as damaged and we have the stone in stock. If the goods are signed for as in “good condition” and later found to have been damaged by transport, we cannot make any claim against the haulier and we will not be able to replace the damaged goods “Free of Charge”. We will only replace damaged tiles if the total amount is greater than 5% of the total order. Photographic evidence of any damage will be required to aid with any insurance claim against the haulage contractor.

No claim whatsoever will be entered into after 48hrs of accepting delivery of damaged pallets (goods). All other complaints other than delivery damage must be reported in writing within five working days of receipt of goods.


Natural stone tiles such as granite, marble, travertine, slate and onyx are not man made materials. They are a product of nature and do not have a warranty. As such, they will vary in colour, shade, and other blemishes which are natural characteristics of stone. All natural stone must be inspected and approved prior to installation,

Jerusalem Stone and mosaics Ltd warrants all residential tile installation for a period of one years from the date of installation if the installation was carried out by Jerusalem Stone and Mosaics Ltd .This warranty does not cover damage or failure due to chemical or physical abuse. The tiles are not warranted against stains, chips, scratches or impact damage. This warranty does not apply to repairs necessitated by abuse, flooding, fires, natural improper maintenance, scratching, etching, chipping or cracking due to subfloor movement, structure settling or movement. The warranty does not cover your failure to care for or protect your tile. The warranty does not cover acts of nature or natural disaster.

Making Claims

Any claim made against this warranty should be submitted in writing. Upon acceptance that the claim against the warranty is valid:

  • We will, at our option, repair or replace the affected item at no expense to the purchaser. This does not extend to cover associated expenses such as plumbing, electrical, cabinetry, flooring, walls or any other costs that may be incurred in the repair or replacement of an item covered by this warranty.
  • If replacement of the stone is deemed necessary, replacement will be made with a stone, as nearly identical as reasonably possible to the original stone in colour, grain and grade.

This warranty does not affect your legal right we regret we are unable to accept any returns for goods that have been ordered and delivered correctly.

Returns Policy Due to the nature of natural stone tiles we regret we are unable to accept any returns for goods that have been ordered and delivered correctly


Surplus Order returns:

We accept returns on any surplus order within 4 weeks from delivery and they should not be more than 10% from the total order and not less than one square metre on stock items (not made to order), 25% handling charges plus cost of delivery will apply.

If you have a specific requirement for your project, it is your responsibility to make us aware of this, and provide us in writing with the detailed technical specifications and we will then confirm if it is possible and of any additional costs. We cannot be held responsible if you have not made us aware as such.



Business Sales

You must inspect the Goods on delivery to ensure that they are the correct type, of satisfactory quality, undamaged and the correct amount and if they are not, you must notify us within 48 hours of delivery. If the goods are damaged or are of unsatisfactory quality, we reserve the right to request documentary evidence, such as a photograph, in support of your statement. If you do not reject them within this time, or if you have installed them, you will be deemed to have accepted them and we will have no liability to you. The foregoing sets out your only rights and remedies in relation to the Goods and all other terms and conditions, express and implied, relating to the quality or fitness for purpose of the Goods are hereby excluded to the fullest extent permitted by law.

1 We will only be liable to you under or in relation to this Agreement or in relation to the Goods if you tell us about any shortfall, proven damage or defect in the Goods within 48 hours after delivery or collection (as appropriate) but not otherwise. We reserve the right to request documentary evidence, such as a photograph, of the damage or fault. If you so notify us, our only obligation to you will be (at our option):

1.1 To make good any shortage or non-delivery; or

1.1.2 To replace or repair any damaged or defective Goods.

11.2 We will not be liable to you for loss of profits or loss of business, depletion of goodwill or for any indirect or consequential loss or other consequential compensation. Our total liability to you (whether in contract, including negligence, statute or otherwise) shall in no event exceed the Price.

1.3 We reserve the right to charge a restocking and collection charge for goods returned to us which are not for reasons outlined in clause 1.1.


Events beyond our control

We reserve the right to defer the date of delivery or to cancel or suspend the Contract if we are prevented from or delayed in the carrying on of our business due to:

Circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions or restriction, prohibition, enactment or regulation of any kind, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), trade disputes or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable good, materials and/or services; or non-delivery by our supplier or damage to or destruction of the whole or any part of the Goods;

We will take reasonable steps to bring the particular event to a close or find a solution by which our obligations under the Contract can be performed

Contact us now or call 08000 831346

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